This page contains information on reporting water leaks to Council and how to identify and repair water leaks on your property.
Telephone the Council immediately to report the leak and its location on 0800 486 486.
From 1 July 2014 the way we pay for water changed. All water that passes through the water meter will become part of your costs. If you have higher than expected water use, you may have a leak.
Property owners are responsible for the repair of any leaks in their homes/businesses and private supply pipes (the section of pipe from the Council water service to the house and out buildings i.e. garages and sleepouts etc).
Watch our videos on finding leaks and changing washers.
Household water leaks usually come in two forms, slow or large. A slow leak could be from a fixture – toilet, shower or tap. A large leak could be from the hot water cylinder or leaking pipes. The steps below will help you identify the type of leak you have.
Tobies are usually on the same side of your property as your water meter, near your house. They are often located near the closest outside tap to your water meter. Another thing to look for is a pipe rising out of the ground and entering your home. If there is a garden around the possible toby location, you may have to dig around.
Council's water service, which contains the water meter, is located at the front boundary of your property. If you are unable to find the water service, phone 04 296 4700 or 0800 486 486 and request a 'locate water service'.
Watch our video on how to find your toby.
Property owners will have to pay for any water lost to leaking fixtures.
Always ask for a quote from a plumber before going ahead with any work. Click here for a list of plumbers who can assist you. Please note that Council has provided this list as a general reference only.
Council may reassess your water charges if you have found and repaired a leak on your private water supply. Click here for the Request for Credit due to private water leaks form if you want to apply for a credit.
Council will not reassess any excess water charges due to visible leaks such as toilets, taps, showers or hot water cylinders.
Council can give you advice on finding your toby, locating and repairing leaks. Phone 04 296 4700 to make your booking.
Visible leaks such as dripping taps, toilets and showers use more water than you think. You now have to pay for any water lost to visible leaks.
How much water lost
|Leaking fixture||Litres lost
|Cubic metres lost each year||Extra cost
|One drip a second||14.4||5.3||$1.44||$5.78|
|Two drips a second||28.8||10.5||$2.86||$11.45|
|Three drips a second||43.2||15.8||$4.31||$17.22|
|Five drips a second (steady stream)||72||26.3||$7.17||$28.67|
|Badly leaking toilet||201.6||73.6||$20.06||$80.22|