Water rates remissions for large, low-income families

Each year we offer a water rates remission to provide support to larger families on low incomes who have
high water costs.

We know paying rates is tough for some members of our community. If you're a low-income homeowner or tenant you might be eligible for water rates remission of up to $120. Applications for the 2016/2017 funding round are closed. We'll update this page when the next funding round is open.

Frequently asked questions and additional resources

I applied for a water rates remission, how much will I receive?   

If your application is successful, you could receive up to $120 per household.

How will I receive the remission?

If you application is successful, the remission will be paid as a credit to your (or if you're a tenant your landlords) water rates account.

How often can I apply for a water rates remission?

You can apply once a year. Applications open in May and close 30 June each year.

Are there other rates remissions I can apply for and can I apply for more than one?

We've set aside up to $175,000 this year for rates remissions. These are available to low-income earners who are facing financial hardship. For more information, visit our rates remissions page.

Where can I find more information about criteria for all rates remissions?

For a full list of criteria for this remission and further information on all rates remissions, look take a browse at our Long term plan 2015-35, under Financial Stratergy - Rates Remission Policy.

Still have questions?

Visit a Council Service Centre or phone the Rates team on 0800 486 486.