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Home Council Job vacancies All vacancies Application Support Analyst – Ref:516

Application Support Analyst – Ref:516

Full Time - Permanent

About the role

Step into a dynamic and impactful role within our wider Digital Solutions team, where your technical expertise and innovative mindset will support and enhance our key systems and applications. The Applications Support Analyst is part of the Applications team supporting the Council’s key systems and applications and delivering value to the council through innovation.

The Applications Group is generally responsible for:

  • Providing guidance or training to users - including enhanced levels of support following new/updated software releases.
  • Proactively preventing application and product problems which could result to critical incidents.
  • Reactively resolving application and product problems as they happen/are reported.

The Application Support Analyst is additionally responsible for:

  • Proactive performance monitoring and management of the business’ application and product systems.
  • Providing technical expertise for new and or changed services, to meet the defined needs of users, or providers linking between application, products, and the infrastructure.
  • Implementing working practices to support on-prem, cloud-based and hybrid applications and or products.
  • Identifying and acting on automation opportunities to improve performance and value from an application perspective.
  • Providing close collaboration with the IT team and other specialist areas from an application and product technical perspective.
  • Assisting with the development of and maintaining the architecture for the application platform stack.

Skills and Experience

  • Demonstrate, substantial (at least 5 years') experience in data, application, and systems support.
  • Sound knowledge of system administration, working with SharePoint online.
  • Tertiary qualification (supported by practical experience) in Information Technology or equivalent.
  • Sound knowledge of Microsoft technologies, Relational databases, including understanding of data structure and SQL queries to at least an intermediate level.
  • Demonstrated application implementation and management experience.
  • Ability to create solutions in a low code environment.
  • Experience with system management and support for the Microsoft SharePoint Online and Microsoft Teams product suites.
  • Effective time management skills and ability to work effectively without supervision and collaboratively as an effective team member.
  • Effective interpersonal skills with a demonstrated commitment to customer service and willingness to and capability for working with a wide range of people within and outside the organization.
  • Demonstrate ability to work unsupervised, with an attention to detail and results focused.
  • Knowledge of architectural and security frameworks
  • Knowledge of Information Technology Infrastructure Library (ITIL), Software Development Lifecycle (SDLC) and agile techniques
  • Knowledge of current technology and trends
  • Familiarity with Business Intelligence reporting toolsets and Data Warehousing.
  • Excellent problem-solving skills with a methodical approach.
  • Holder of a current and valid NZ Drivers’ licence.

Desirable experience in general development and or Azure services that include:

  • Azure Function app, Azure Container Instance, Logic Apps, Azure Data Factory, Storage, Key Vault, Log Analytics, Azure SQL Server
  • PowerShell
  • Power Apps and Power Automate
  • Demonstrated ability with M365 Development including frameworks such as SPFx.

Please read the Job Description [PDF 246 KB].

About us

Beautiful beaches and a short journey to or from Wellington make the Kāpiti Coast a great place to live and work. Working for the Kāpiti Coast District Council means being part of a caring, dynamic and effective customer-focused team who makes a positive difference in the community we serve. To find out more about our vision and direction click on here.

Enquiries about this position should be directed to David Tichbon, Acting IT Manager on 04 296 4700 or free phone 0800 486 486.

How to apply

The preferred candidate will be required to undergo the usual pre-employment checks, including drug and alcohol screening, criminal history, and credit checks. Please note you must be eligible to work in New Zealand.

 Apply here.*

*Before you apply, please ensure that you have the following documentation ready: your cover letter, CV, and if not already provided: a copy of your work visa (if applicable) and the latest version of your Drivers License.

Closing 12.00pm on Thursday, 27 February 2025.

Updated 14 February 2025