Make a complaint about our building consent service

The Building Consent Authority welcomes feedback from customers. We want to hear from you if you feel dissatisfied with any part of our service related to building consent processing or inspection and code compliance certificate decisions (to issue or otherwise).

• Making a building consent authority complaint [PDF 98 KB] for processing and granting building consents and issuing code of compliance certificates.
• Contact us for other complaints. 

If you're unhappy with a technical decision made by us about your building consent, please refer the matter to MBIE for a Determination.